At Outdoor Plant Life, we stand behind the quality of our gardening products. We want you to be completely satisfied with your purchase of barrel planters, garden tools, hydroponic systems, and all your gardening needs. If you’re not happy with an item, we’re here to help make it right.

Return & Exchange Timeframe

We accept returns and exchanges for most items within 15 days of receipt of your shipment. Please note that all returned items must be in their original, unused condition with all tags and packaging intact.

Non-Returnable Items

For health and safety reasons, we cannot accept returns on the following products:

  • Grass Seed (opened packages)
  • Hydroponic Growing Media (opened packages)
  • Indoor Plants (live plants)
  • Garden Flowers (live plants)
  • Landscape Fabric (cut or installed material)

If you receive any of these items damaged or defective, please contact us immediately at [email protected] with photos of the issue, and we’ll work to resolve the problem.

Return Process

Follow these simple steps to return or exchange an item:

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
  2. Wait for Approval: We’ll respond within 24 business hours with a Return Merchandise Authorization (RMA) number and return instructions.
  3. Pack and Ship: Securely package the item(s) with the original packaging and include the RMA number clearly on the outside of the box.
  4. Ship to Us: Send the package to our warehouse at:

    Outdoor Plant Life
    Returns Department
    1740 Rhode Island Avenue
    Washington, US 20005

Note: Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.

Refund Information

Once we receive and inspect your returned item:

  • Refunds will be processed within 3-5 business days
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • You should see the refund in your account within 5-10 business days, depending on your financial institution
  • Original shipping fees are non-refundable

Exchange Process

To exchange an item for a different size, color, or product:

  1. Follow the same return process outlined above
  2. Clearly indicate in your email that you would like an exchange and specify the preferred replacement item
  3. Once we receive your return, we’ll ship the replacement item
  4. You will be responsible for any price difference and additional shipping costs

Return Request Email Template

Copy and paste the template below into an email to [email protected]:

Subject: Return Request – Order #[Your Order Number] Dear Outdoor Plant Life Customer Service Team, I would like to request a return/exchange for my recent order. Order Number: [Your Order Number] Product Name: [Product Name] Reason for Return: [Please specify reason: defective, wrong item, changed mind, etc.] I would prefer: [Refund / Exchange for (specify product)] Please send me the return authorization and instructions. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number] [Shipping Address]

Damaged or Incorrect Items

If you receive a damaged item or incorrect product, please contact us immediately at [email protected] with photos of the damaged item or incorrect product. We’ll arrange for a replacement or refund and provide a prepaid shipping label if needed.

We appreciate your trust in Outdoor Plant Life for your gardening needs. Happy gardening!

Email: [email protected]
Response Time: Within 24 hours during business days